Support

Return Policy

If for any reason you are unhappy with your purchase, we will accept a return of unused merchandise in the original packaging within 21 days of the original delivery date. Refunds will be credited to the original form of payment, including gift cards and first time purchaser coupons. Shipping and handling charges are non-refundable.

To accommodate holiday gift-giving, qualifying returns will be accepted until 1/21/2019 for all orders placed between 11/07/2018 and 12/31/2018.

Products sold at a discount of 40% or greater are considered final sale and may not be returned or exchanged.

To return an item, please visit www.mzwallace.com/returns to obtain a Return Authorization Code and FedEx return label.

US Returns: A flat fee of $8 will be deducted from your refund for use of the label. Alternatively, you may use a shipping carrier of your choice and mail the return to the address indicated on your Return Authorization form. Your refund will be credited back onto the original form(s) of payment within 7-10 business days of our warehouse receiving your return.

During the holiday season, please allow an additional 3-5 business days due to high volume. 

MYMZW Rewards Gold and Platinum tier members: Return shipping is complimentary. (Available in the US only)

International Returns: Returns are credited to the original form of payment and a fee will be deducted from your return if you choose to use of our international return label. Return fees differ by location and are approximately $15-$20 USD. Duty costs are included in our international return label.

Should you have any further questions, please email help@mzwallace.com or call us toll free at 1 (888) 601-4699.