Support

Return Policy

If for any reason you are unhappy with your purchase, we will accept a return of unused merchandise in the original packaging within 14 business days* of the delivery date. Refunds will be credited to the original form of payment, including gift cards and first time purchaser coupons. Shipping and handling charges are non-refundable.

Products sold at a discount of 40% or greater are considered final sale and may not be returned or exchanged.

* To accommodate holiday gift-giving, qualified returns will be accepted until 1/15/2018 for all orders placed between 11/07/2017 and 12/31/2017.

To return an item, please visit www.mzwallace.com/returns to obtain a Return Authorization Code and FedEx return label. A flat fee of $8 will be deducted from your refund for use of the label. Alternatively, you may you may use a shipping carrier of your choice and mail the return to the address indicated on your Return Authorization form. Return shipping is complimentary for MYMZWrewards Gold and Platinum tier members. International customers are responsible for any return shipping and duty costs.

Should you have any further questions, please email weborders@mzwallace.com or call us toll free at 1 (888) 601-4699.