- Unused items must be returned in original packaging within 21 days of the original delivery date.
To accommodate holiday gift-giving, qualifying returns will be accepted until 1/21/2019 for all orders placed between 11/07/2018 and 12/31/2018.
- Items purchased at a discount of 40% or more are considered Final Sale and are not eligible for return or exchange.
- US Returns: Returns are credited to the original form of payment and a flat fee of $8 will be deducted from your return if you choose to use of our FedEx return label. Your refund will be credited back onto the original form(s) of payment within 7-10 business days of our warehouse receiving your return.
MZW Rewards Gold and Platinum tier members: Return shipping is complimentary. (Available in the US only)
International Returns: Returns are credited to the original form of payment and a fee will be deducted from your return if you choose to use of our international return label. Return fees differ by location and are approximately $15-$20 USD. Duty costs are included in our international return label.
- If you have any further questions, please email firstname.lastname@example.org or call us at 1 (888) 601-4699.