Returns
Return Policy
- Unused items must be returned in original packaging within 21 days of the original delivery date.
- Items purchased at a discount of 40% or more are considered Final Sale and are not eligible for return or exchange.
- Returns are credited to the original form of payment. Eligible gifts can be returned for store credit only. Your refund will be credited back onto the original form(s) of payment up to 7 business days of our warehouse receiving your return.
- US Returns: A flat fee of $10 will be deducted from your return if you choose to use one of our FedEx return label. MZW Rewards Gold and Platinum tier members: Return shipping is complimentary. (Available in the US only) International Returns: A fee will be deducted from your return if you choose to use of our international return label. Return fees differ by location and are approximately $15-$20 USD. Duty costs are included in our international return label.
- If you have any further questions, please email help@mzwallace.com or call us at 1 (888) 601-4699 .