Due to COVID-19, our warehouse is temporarily unable to receive returns.
As a result, we will
be unable to accept returns during this time. To best accommodate our
customers, we are extending our return period to 60 days from the day of
purchase. You may still submit a return request at any point, and we
will provide a shipping label for approved return requests as soon as we
are able to receive shipments again (the expected date is April 4).
Unused items must be returned in original packaging within 21 days of the
original delivery date.
Items purchased at a discount of 40% or more are considered Final Sale and
are not eligible for return or exchange.
US Returns: Returns are credited to the original form of payment and a flat
fee of $8 will be deducted from your return if you choose to use of our
FedEx return label. Your refund will be credited back onto the original
form(s) of payment up to 7 business days of our warehouse receiving your
MZW Rewards Gold and Platinum tier members: Return shipping is
complimentary. (Available in the US only)
International Returns: Returns are credited to the original form of payment
and a fee will be deducted from your return if you choose to use of our
international return label. Return fees differ by location and are
approximately $15-$20 USD. Duty costs are included in our international
If you have any further questions, please email
or call us at
1 (888) 601-4699 .