If you are using a screen reader and are having problems using this website, please call 1-888-601-4699 for assistance. View our Accessibility Policy.

Find a Store
Return Policy

Our warehouse is now able to accept returns, however please note that processing time may be delayed, as we continue to take extra precautions to ensure the health and safety of our team.

  1. Unused items must be returned in original packaging within 21 days of the original delivery date.
  2. Due to high volume during the holidays, we are temporarily unable to process exchanges.
  3. To accommodate holiday gift-giving, qualifying returns will be accepted through January 20, 2021 for all orders placed between November 1, 2020 and December 31, 2020.
  4. Items purchased at a discount of 40% or more are considered Final Sale and are not eligible for return or exchange.
  5. Eligible gifts can be returned for store credit only.
  6. US Returns: Returns are credited to the original form of payment and a flat fee of $8 will be deducted from your return if you choose to use of our FedEx return label. Your refund will be credited back onto the original form(s) of payment up to 7 business days of our warehouse receiving your return.

    MZW Rewards Gold and Platinum tier members: Return shipping is complimentary. (Available in the US only)

    International Returns: Returns are credited to the original form of payment and a fee will be deducted from your return if you choose to use of our international return label. Return fees differ by location and are approximately $15-$20 USD. Duty costs are included in our international return label.
  7. If you have any further questions, please email help@mzwallace.com or call us at  1 (888) 601-4699 .
Create or Find a Return

Start a new return or check on the progress of an existing return.

Order Order Date {{ pages.order.data.record.trandate }}

Items Please select items to return

Confirmation

Return Policy

Our warehouse is now able to accept returns, however please note that processing time may be delayed, as we continue to take extra precautions to ensure the health and safety of our team.

  1. Unused items must be returned in original packaging within 21 days of the original delivery date.
  2. Due to high volume during the holidays, we are temporarily unable to process exchanges.
  3. To accommodate holiday gift-giving, qualifying returns will be accepted through January 20, 2021 for all orders placed between November 1, 2020 and December 31, 2020.
  4. Items purchased at a discount of 40% or more are considered Final Sale and are not eligible for return or exchange.
  5. Eligible gifts can be returned for store credit only.
  6. US Returns: Returns are credited to the original form of payment and a flat fee of $8 will be deducted from your return if you choose to use of our FedEx return label. Your refund will be credited back onto the original form(s) of payment up to 7 business days of our warehouse receiving your return.

    MZW Rewards Gold and Platinum tier members: Return shipping is complimentary. (Available in the US only)

    International Returns: Returns are credited to the original form of payment and a fee will be deducted from your return if you choose to use of our international return label. Return fees differ by location and are approximately $15-$20 USD. Duty costs are included in our international return label.
  7. If you have any further questions, please email help@mzwallace.com or call us at  1 (888) 601-4699 .

Return Authorization
Status:

  1. Please prepare the items for shipment by placing them into a box. If the original box and packing materials are available, please use them.
  2. Print this form using the button below and place it in the same box. If you created a Return Label, it will print out with the Return Authorization form. The Return Label should be secured to the outside of the box.
  3. Seal the box and bring it to your local shipping facility. For your convenience you can click here to find the nearest FedEx dropoff location.
Customer
Reason

Items

This Return Authorization has been completed.

Please contact customer care if you have any questions - 1 (888) 601-4699.

Shipping Label

MZW Rewards Gold and Platinum tier members:

Return shipping is complimentary within the US only

Please create a Return Label with the form below. The Return Label is issued by FedEx. If you do not qualify for free return shipping and you use our Return Label, a flat fee of $8 will be deducted from your refund. Alternatively, you can use the shipping carrier that is most convenient for you. Please note that in this case you will assume all shipping costs.

Where are you shipping from?

Ship your package to this address

MZ Wallace ONLINE
10 Crosby Street 5th Floor
New York 10013 NY US
MZ Wallace ONLINE c/o Waitex
169 Pulaski Street (Rte 440)
Bayonne 07002 NJ US

Shipping Label