Support
Contact Us
Please note, due to COVID-19, you may experience shipping delays over the following few weeks.
We’re here to help.
| Customer Care Hours | |
|---|---|
| Monday – Friday: | 8am - 7pm (ET) |
| Saturday: | 10am - 6pm (ET) |
| Sunday: | Closed |
| Monday, February 15: | Closed (President's Day) |
| Holiday Hours | |
|---|---|
| Wednesday, November 25 | 9:00am - 5:00pm (ET) |
| Thursday, November 26 | Closed (Thanksgiving) |
| Thursday, December 24 | 9:00am - 5:00pm (ET) |
| Friday, December 25 | Closed (Christmas Day) |
| Thursday, December 31 | 9:00am - 5:00pm (ET) |
| Friday, January 1 | Closed (New Years Day) |
Customer Care
Due to high phone traffic, please reach out to our customer care team
via email at help@mzwallace.com for assistance.
Need answers fast?
to chat live — right away — with a member of our Customer Care team.
SoHo Flagship
93 Crosby Street
New York, NY 10012
| Permanently Closed |
Upper East Side
993 Lexington Avenue
New York, NY 10021
| Temporarily Closed | |
| Monday - Saturday: | 10am - 6pm (ET) |
| Sunday: | 12pm - 5pm (ET) |
Retail Specialist
Press & Social Media Inquiries
Wholesale & Corporate Gifting Inquiries