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Frequently Asked Questions
Orders generally ship within 1-2 business days. We do not guarantee an arrival date, but suggest allowing 3-7 business days for delivery.
If shipping to the Mid West or West Coast, we suggest allowing 5-7 business days for delivery.
You will receive an order confirmation email once your order has been processed and accepted by our warehouse. You will receive a second email with your tracking information once your item ships.
Orders of in-stock merchandise placed before the 12:00pm ET deadline will generally ship out within one business day. Due to high volume during the sale period, FedEx Ground and Home Delivery purchases can take up to 5 business days for the order to be processed and shipped.
Orders of in-stock merchandise placed with expedited shipping to US locations will be shipped within the same business day if received and authorized before 12:00pm ET. If you place the order after that time, the order will ship out the next business day excluding federal holidays or in the event the warehouse is closed.
Orders with pre-ordered merchandise will ship by the estimated ship date noted on the corresponding product page. If a pre-ordered item and an in-stock item were purchased on the same order, both items will ship together once the pre-ordered item is available.
If for any reason you are unhappy with your purchase, we will accept a return of unused merchandise in the original condition (including any original accessories, such as, straps, pouches and charms) within 21 days of the original delivery date. Refunds will be credited to the original form of payment, including gift cards and first time purchaser coupons up to 7 business days of our warehouse receiving your return. Shipping and handling charges are non-refundable.Online purchases can also be returned to our MZ Wallace retail stores.Purchases made through authorized third party retailers such as department stores or specialty boutiques can only be returned or exchanged to that store and may not be returned tomzwallace.comor MZ Wallace retail stores.Eligible gifts can be returned for store credit only.Products sold at a discount of 40% or greater are considered final sale and may not be returned or exchanged.To return an item within the US, please visithttps://returns.mzwallace.com/To return an item outside the US, please visithttps://web.global-e.com/Returns/Portal/gsBtdUS Returns:A flat fee of $10 will be deducted from your refund for use of the label. Alternatively, you may use a shipping carrier of your choice and mail the return to the address indicated on your Return Authorization form.MZW Rewards members:Return shipping is complimentary. (Available in the US only)International Returns:A fee will be deducted from your return if you choose to use one of our international return label. Return fees differ by location and are approximately $15 - $20 USD. Duty costs are included in our international return label.