Support

Return Policy

If for any reason you are unhappy with your purchase, we will accept a return of unused merchandise in the original packaging within 14 business days of the delivery date. Refunds will be credited to the original form of payment, including gift cards and first time purchaser coupons. Shipping and handling charges are non-refundable.

To return an item, please visit www.mzwallace.com/returns to obtain a Return Authorization Code and FedEx return label. A flat fee of $8 will be deducted from your refund for use of the label. Return shipping is complimentary for MyMZWRewards Gold and Platinum tier members.

Products sold at a discount of 40% or greater are considered final sale and may not be returned or exchanged.

Should you have any further questions, please email weborders@mzwallace.com or call us toll free at 1 (888) 601-4699.

Extended Holiday Return Policy

Starting on November 22, 2016, gifts purchased at full price or at a discount of less than 40% may be returned for a full refund until January 15, 2017. Final sale items may not be returned.